Return Policy
Return Policy
Once a purchase is finalized, we do not offer refunds. However, we understand that circumstances may require an exchange or replacement of the item.
If you have any questions or concerns about our no refund policy or need assistance with an exchange or replacement, please contact our customer service team at [contact email/phone number]. We are here to help ensure your satisfaction with our products and services.
EXCHANGE
You may exchange any item purchased from Red Coffee within 30 days of the purchase date.
Exchange Requirements:
The item must be unused, in its original packaging, and in the same condition as when you received it.
Please provide a brief explanation of the reason for the exchange.
Exchange Process:
Contact Us: Reach out to our customer service team at [contact email/phone number] to initiate the exchange process. Please provide your order number and details of the item you wish to exchange.
Receive Return Label: Once your exchange request is approved, we will email you a return shipping label.
Pack and Ship: Pack the item securely in its original packaging. Affix the provided return label to the package. Drop off the package at the shipping carrier location.
Item Inspection: Upon receiving the returned item, we will inspect it to ensure it is unused and in its original condition.
Exchange or Store Credit: If the item meets our exchange criteria, you will have the option to:
Exchange it for a new item of equal value (subject to availability), or
Receive store credit for the full purchase price, valid for future purchases at [Your Business Name].
Conditions:
Items returned that do not meet our exchange criteria may not be eligible for a full exchange or store credit.
Original shipping fees are non-refundable unless the return is due to an error on our part.
Contact Us: If you have any questions about our exchange policy or need assistance with an exchange, please contact our customer service team at [contact email/phone number].
Note: This exchange policy applies only to purchases made directly from our web page redcoffee.me. If you purchased our product from a third-party retailer, please refer to their return policy.
